My groomsmen also had similar problems. Mini golf was fun and the staff member attending was friendly and helpful. Our hotel has responded to the review Our hotel has responded to the review Dear Richard, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. Tyneil, Australia I loved the room it was so relaxing and a wide varied of movies. We are glad that you enjoyed your stay and hope to see you again very soon. Only issue was it is very noisy as in the rooms aren't insulated very well from each other in the Sebel. I loved walking around the grounds in the morning and evening and seeing the animals. Only being able to operate one of the entrance doors didn't make sense as the other doors didn't give me access to anything else and it was inconvenient trying to find the only entrance.
Lee, Australia Very relaxing area and it felt comfortable with the surroundings. Our hotel has responded to the review Our hotel has responded to the review Dear Sandra, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. We apologise for the slowness of check in on your day of arrival. Samallert, Australia The spacious feel of the delux room and the bath was deep and long. Location and surrounding were great, excellent for touring the surrounding area. Room was a great size. Staff were welcoming and breakfast was nice. Plain foam with zero support. Great little weekend away! Our hotel has responded to the review Our hotel has responded to the review Dear Kym, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. Mini golf was fun and the staff member attending was friendly and helpful. My groomsmen also had similar problems. We appreciate your comments and hope to welcome you back again on another occasion. The food and service was excellent, and I had the best Chai Latte I've ever had. I had a bit of trouble getting access to the gym though. The main pool area is nice. It is generally not like that when we have groups arrive but we unable to follow are normal procedures on that day due to unforseen circumstances. They grounds and facilities were beautiful and the staff were helpful and friendly. Views from our room were good, overlooking the gardens and water feature. The heater wasn't working, but the weather wasn't too cold, so not a big deal. Only issue was we stayed on a Sunday night and the restaurant was closed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. The facilities were amazing including the mini golf which i woulf highly recommend. Bed was so comfortable. In the restaurants the food was super and the staff very welcoming. Staff were helpful and pleasant.
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